We will investigate benefits with an individual’s insurance plan, relating to coverage of enteral nutrition products.
We provide personalized support to guide the patient through the reimbursement process and provide step-by-step support to help gain benefit access.
We will investigate a claim denial and coordinate all necessary documentation to potentially correct any inaccuracies or deficiencies in the claims submission process that may have resulted in a denial. We will coordinate patient, provider and healthcare professional communication along the way.
We will coordinate an individual's claim appeal process if reimbursement is denied by an insurance provider. We stay with the patient throughout the process to help make sure all avenues of appeal are investigated.
We will make sure patients and caregivers know where to find their Nestlé products including homecare providers, pharmacies, and/or DME companies.